Web Developer
Web Producer
Sr. Web Producer
Team Leader
Client Manager
Project Analyst

I'm Technical Client Services professional with over 11 years of management & development experience in various technologies that include full cycle website development and mobile app projects. Resourceful and skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue. Expertise in coordinating diverse teams and resources to accomplish goals.

Highly organized with the ability to multitask and meet deadlines. I have the relevant experience and technological skills to solve real business problems. I have maintained and enhanced both technical and management skills to provide quality output.

Well-versed with industry best practice and HTML, W3C and accessibility standards having delivered apps and websites for blue-chip companies like Rolls Royce, Prudential, Adidas, British Land, ArcelorMittal, GE, BP and Anglo American – to name a few.

Worked on 200+ websites and 50+ mobile apps

Managed multiple projects across all segments of development

Monitored workflow and make timeline adjustments as needed

Worked as part of an interdisciplinary team to achieve project milestones

Collaborated with development to plan projects sprints

Developed status reports, cost estimates and resource plans

Made vital decisions and drive decision-making across projects

Implemented and maintain development best practices

Managed resource and capacity planning for projects

Supported development and software quality assurance to ensure optimal progress and product stability for end users

Coordinated with customer to gather requirement and manage expectations

Documented errors and customer questions and escalated appropriately

Provided detailed information on software functionality and intended operations

Excellent trouble-shooting skills

  • HTML

  • CSS

  • JavaScript

  • Project Management

  • Dreamweaver

  • Photoshop

  • Microsoft Office

  • Cricket

Project Analyst (Contract) - Bakkavor

June 2017 - Present

Client Manager - Investis

November 2014 – March 2017

As a Client Manager, I managed projects through their build cycle. This included creation and management of build budgets to ensure project profitability. Primary point of contact between the client, internal teams and third parties. I managed internal project teams leading them through design, development and technical disciplines.

I also created all project life-cycle documents, including project plans, risk registers and lessons learnt reports. Liaised with production teams in India, Germany, Finland, UK and the US to proactively manage complex projects for a portfolio of FTSE 250, FTSE 100 and Fortune 500 clients. I was responsible for the overall success of the programme to optimise all aspects of the projects - including functionality, security, availability and performance.

Ensured that projects are prioritized, scoped, planned and delivered on time, according to the budget & scope

Managed project priorities and scope to ensure value is being delivered to the business in the most optimum approach

Producing effective communications to all stakeholders around the delivery of projects detailing progress, costs, effort etc.

Developed proactive and effective relationships with clients to improve ongoing management of their websites and Investor tools

Communicated with clients on work orders as required, and was the key point of contact at Investis for client queries, requests and further actions

Responding to and implementing incoming client requests and to ensure all information an documentation is complete

Managed planned updates and content maintenance for a portfolio of Investis IR and corporate accounts

Enforcement of project panels, status reporting, client sign-offs and change control

Documentation of user requirements and functional specifications

Team Leader: Apps Delivery - Investis

April 2012 - October 2014

As a Team Leader of Apps Delivery, I was responsible for building, supporting, maintaining & delivery of various iPad, iPhone & Android apps. I handled resource planning and allocation based on utilization plans. Liaised with multiple internal stakeholders across various locations like London, Helsinki, Wurzburg, New York for project planning, development, quality check & client delivery. I created and updated all team members’ skill matrix, maintaining record of each build & support & create monthly report of Apps Delivery.

Work closely with PM/DCMs and cross department colleagues to deliver tasks

Work with team members to help their understanding of project deliverables and deadlines

Periodically provide statistics and team performance reports to line manager

Provide peer-to-peer feedback

Act as an escalation point for team members

Ensure that the team functions efficiently

Be a mentor and coach for the team & responsible for team performance

Sr. Web Producer - Investis

January 2011 - March 2012

To complete the technical build and maintenance work for client’s web based IR products and Mobile/Tablet Apps to meet client requirements within agreed timescales

Build and maintenance of digital applications and web/App products “Look and Feel”, custom pages/module, interface configuration and additional technical custom work

Adhere to build process and standards, write documentation and comment code as required

Build and maintenance of web and digital Apps products

Identify productivity improvements to increase efficiency/quality

Web Producer - Investis

June 2009 - December 2010

To complete the technical build and maintenance work for client sites to meet client requirements within agreed timescales

Build of website “Look and Feel”, custom pages, interface configuration and additional technical custom work

Testing new client sites and identifications of productivity improvements to increase efficiency/quality

Build custom pages and links on website, configure Feeds & Tools interface

Complete any complex maintenance changes

Freelancer - NewMoon.co.in

May 2008 - May 2009

Meeting clients and understanding their requirements, designing and developing websites considering W3C standards, creating XHTML, CSS and DIV based layouts

Communicated design concepts to these clients

Planning, design and implementation of complete websites

Design with standards compliant code with emphasis on browser compatibility, accessibility, and search engine optimization

Use of staging, IIS & live servers for testing of HTML, ASP feeds & bug fixes

Programmer - URL Software Pvt. Ltd.

May 2006 - April 2008

Coding HTML to W3C standards ensuring compatibility with different browsers

Working closely with customers, developers & designers to produce the best possible implementation of any web project

Quality control, training & support of external freelance resources to guarantee desired levels of compliance

Expertise in UI, accessibility, & navigation using CSS based sites

Kept the sites up to date by allocating updates to design team colleagues, in the absence of design manager

Web Developer - Web Studio

May 2005 - April 2006

Developed & maintained both internet & intranet sites with exposure to design side, using Photoshop, Dreamweaver > Authoring, testing & bug-fixing

Responsible for design, site structure (information architecture), and daily maintenance of a global websites

XHTML & CSS coding, image editing, basic use of ASP, JavaScript and some VB script

Scrum Fundamentals Certified

May 2017


Advanced Google Analytics

April 2017


ITIL® Foundation (2011 Edition)

July 2015


Corporate Finance Training

September 2011

ValueTrade Academy Pvt. Ltd.

Microsoft® Certified Application Developer for Microsoft .Net

June 2008


Microsoft® Certified Professional

June 2008


The Front-Runner

October 2016

Investis Service Delivery

Best Client Services

November 2015

Investis DOT Awards

Best Team Work

November 2012

Investis DOT Awards

Bachelor of Computer Engineering (B.E.C.E)

2001 - 2005

Hemchandracharya North Gujarat University (HNGU)

High School - Science Stream

2000 - 2001

N. M. Nootan Sarva Vidyalaya

My Portfolio

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  • Website
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Mitisha Patel


Mitisha Patel




Jyoti Hospital


Jyoti Hospital

Shah Agencies


Shah Agencies

Purvi Shah


Purvi Shah

Mehta Marbles


Mehta Marbles

Multi Stationery


Multi Stationery

Saral IT-Solution


Saral IT-Solution

Aastha Intertrade


Aastha Intertrade

AFS Wealth


AFS Wealth

London Baba

Coming Soon

London Baba


Coming Soon