I'm Technical Client Services professional with over 11 years of management & development experience in various technologies that include full cycle website development and mobile app projects. Resourceful and skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and business revenue. Expertise in coordinating diverse teams and resources to accomplish goals.
Highly organized with the ability to multitask and meet deadlines. I have the relevant experience and technological skills to solve real business problems. I have maintained and enhanced both technical and management skills to provide quality output.
Well-versed with industry best practice and HTML, W3C and accessibility standards having delivered apps and websites for blue-chip companies like Rolls Royce, Prudential, Adidas, British Land, ArcelorMittal, GE, BP and Anglo American – to name a few.
Worked on 200+ websites and 50+ mobile apps
Managed multiple projects across all segments of development
Monitored workflow and make timeline adjustments as needed
Worked as part of an interdisciplinary team to achieve project milestones
Collaborated with development to plan projects sprints
Developed status reports, cost estimates and resource plans
Made vital decisions and drive decision-making across projects
Implemented and maintain development best practices
Managed resource and capacity planning for projects
Supported development and software quality assurance to ensure optimal progress and product stability for end users
Coordinated with customer to gather requirement and manage expectations
Documented errors and customer questions and escalated appropriately
Provided detailed information on software functionality and intended operations
Excellent trouble-shooting skills
As a Client Manager, I managed projects through their build cycle. This included creation and management of build budgets to ensure project profitability. Primary point of contact between the client, internal teams and third parties. I managed internal project teams leading them through design, development and technical disciplines.
I also created all project life-cycle documents, including project plans, risk registers and lessons learnt reports. Liaised with production teams in India, Germany, Finland, UK and the US to proactively manage complex projects for a portfolio of FTSE 250, FTSE 100 and Fortune 500 clients. I was responsible for the overall success of the programme to optimise all aspects of the projects - including functionality, security, availability and performance.
Ensured that projects are prioritized, scoped, planned and delivered on time, according to the budget & scope
Managed project priorities and scope to ensure value is being delivered to the business in the most optimum approach
Producing effective communications to all stakeholders around the delivery of projects detailing progress, costs, effort etc.
Developed proactive and effective relationships with clients to improve ongoing management of their websites and Investor tools
Communicated with clients on work orders as required, and was the key point of contact at Investis for client queries, requests and further actions
Responding to and implementing incoming client requests and to ensure all information an documentation is complete
Managed planned updates and content maintenance for a portfolio of Investis IR and corporate accounts
Enforcement of project panels, status reporting, client sign-offs and change control
Documentation of user requirements and functional specifications
As a Team Leader of Apps Delivery, I was responsible for building, supporting, maintaining & delivery of various iPad, iPhone & Android apps. I handled resource planning and allocation based on utilization plans. Liaised with multiple internal stakeholders across various locations like London, Helsinki, Wurzburg, New York for project planning, development, quality check & client delivery. I created and updated all team members’ skill matrix, maintaining record of each build & support & create monthly report of Apps Delivery.
Work closely with PM/DCMs and cross department colleagues to deliver tasks
Work with team members to help their understanding of project deliverables and deadlines
Periodically provide statistics and team performance reports to line manager
Provide peer-to-peer feedback
Act as an escalation point for team members
Ensure that the team functions efficiently
Be a mentor and coach for the team & responsible for team performance
To complete the technical build and maintenance work for client’s web based IR products and Mobile/Tablet Apps to meet client requirements within agreed timescales
Build and maintenance of digital applications and web/App products “Look and Feel”, custom pages/module, interface configuration and additional technical custom work
Adhere to build process and standards, write documentation and comment code as required
Build and maintenance of web and digital Apps products
Identify productivity improvements to increase efficiency/quality
To complete the technical build and maintenance work for client sites to meet client requirements within agreed timescales
Build of website “Look and Feel”, custom pages, interface configuration and additional technical custom work
Testing new client sites and identifications of productivity improvements to increase efficiency/quality
Build custom pages and links on website, configure Feeds & Tools interface
Complete any complex maintenance changes
Meeting clients and understanding their requirements, designing and developing websites considering W3C standards, creating XHTML, CSS and DIV based layouts
Communicated design concepts to these clients
Planning, design and implementation of complete websites
Design with standards compliant code with emphasis on browser compatibility, accessibility, and search engine optimization
Use of staging, IIS & live servers for testing of HTML, ASP feeds & bug fixes
Coding HTML to W3C standards ensuring compatibility with different browsers
Working closely with customers, developers & designers to produce the best possible implementation of any web project
Quality control, training & support of external freelance resources to guarantee desired levels of compliance
Expertise in UI, accessibility, & navigation using CSS based sites
Kept the sites up to date by allocating updates to design team colleagues, in the absence of design manager
Developed & maintained both internet & intranet sites with exposure to design side, using Photoshop, Dreamweaver > Authoring, testing & bug-fixing
Responsible for design, site structure (information architecture), and daily maintenance of a global websites
ValueTrade Academy Pvt. Ltd.
Investis Service Delivery
Investis DOT Awards
Investis DOT Awards
Hemchandracharya North Gujarat University (HNGU)
N. M. Nootan Sarva Vidyalaya